Shipping and returns
You will receive an automatic confirmation when you place your order.
Please allow 2-3 business days for order processing, pending availability and credit card verification. This may take longer during special releases or major holidays. Please note, Chosen does not ship on weekends.
Chosen is unable to ship to P.O. box, APO, or FPO addresses. All orders with a P.O. box, APO, or FPO address will be cancelled.
Chosen will email you with updates and tracking information once your items have shipped. In an event that a product is out of stock or backordered, you will be contacted by our customer service team.
Chosen is not responsible for items lost or stolen in transit. All risks associated are assumed by the courier.
Chosen ships internationally. Please email us if you’re unsure about your country.
All international orders are shipped delivery duties unpaid (DDU). Customs, duties, and taxes are not included in the item price or shipping cost at checkout. The customer is responsible for all customs, duties, taxes, and fees upon delivery.
Unfortunately, we are unable to calculate these charges before your order is placed. Please contact your local customs office for assistance with estimating additional costs.
Returns and exchanges
To initiate a return, please email email@example.com to request a return authorization.
Chosen allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Return shipping will be paid by customer.
A full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.
If Chosen determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.
Orders are not eligible for exchange.
If you have any questions, please contact customer service at firstname.lastname@example.org